FAQs

1. What types of chandeliers do you sell?
At BranchChandelier, we offer a wide range of lighting fixtures, including crystal chandeliers, and alabaster chandelier wall lamps, single pendant lights. Our collection features modern, classic, and contemporary styles, all crafted to enhance your space with elegance and quality.

2. Do you offer custom chandelier designs?
Yes, we provide custom design services to create lighting fixtures tailored to your needs. If you need assistance with customization, please contact us at info@branchchandelier.com — our support team is happy to help.

3. What is the quality of your chandeliers?
Our products are crafted with premium materials and meticulous craftsmanship. Whether it’s high-clarity crystals, alabaster, or finely finished metals, we use quality components to ensure luxurious, radiant light effects that enhance any space.

4. Can I adjust the hanging height of the chandelier?
Yes. Most chandeliers and pendant lights come with adjustable chains or rods, so you can set the height that best fits your space. If you need a custom length, please contact us for assistance. Please check individual product pages for specific details.

5.Do you include bulbs with your lighting fixtures?
Yes, all of our lighting fixtures come with bulbs included, so you can install and enjoy your new lighting right away.

6. Can I return my chandelier?
Yes, we offer returns within 30 days of purchase. To be eligible for a return, the chandelier must be in new and unused condition. Please review our Refund Policy for more details and instructions on how to initiate a return.

7. Do you offer a warranty on your products?
Yes, we provide a 2-year warranty on all our lighting fixtures to ensure your peace of mind and satisfaction.

8. How do I care for and clean my lighting fixture?
To maintain the brilliance and longevity of your lighting fixtures, we recommend cleaning them regularly with a soft, dry cloth. Avoid harsh chemicals or abrasive materials that could damage the finish or crystals.

9. What if my order arrives damaged?
We take great care in packaging and shipping your order. However, if your item arrives damaged, please contact our support team immediately with photos and order details. We will work quickly to resolve the issue through repair, replacement, or refund.

10. Can I get help choosing the right chandelier for my space?
Absolutely! Our knowledgeable customer service team is available to guide you through selecting the perfect lighting fixture based on your room size, style preferences, and lighting needs. Feel free to reach out anytime.

If you have any questions or need assistance, please feel free to contact us at:
Email: info@branchchandelier.com
Phone: +1 978-684-3148